New Payment Options

Stafford Treasurer Partners with Invoice Cloud
The Stafford County Treasurer's Office recognizes no one person pays their bills the same way.  We are proud to announce we are teaming up with Invoice Cloud to provide a simple and reliable bill presentment and payment platform with flexible options that fit you!

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Frequently Asked Questions

Will I be able to pay more than one account at a time?
Yes, the option to pay more than one account is available to our users.
Will I be able to purchase Dog tags online?
Yes, purchasing a Dog License online will look different but you will be able to do this online as well.
How do I pay my bill if I don't know my account number?
You will need your account number in order to pay a one-time payment or to register. Your tax bill account can be found in the upper right hand corner of one of your bills. If reviewing your tax bill is not an option you can call our office at 540-658-8700. We are available 9am-4pm M-F.

Please understand Personal Property tax information is protected by Virginia Code Section § 58.1-3.  Our office policy is to only provide the account number to the owner of the account.  If you are not listed as an owner of the account, we cannot release the account number.

If you are attempting to pay your utilities bill online the account number is also available on your bill or you can call 540-658-8616.
Do I need to register to pay a bill?
No, registration is not required for One Time Payments. However, by registering you’ll be able to view prior history, set up automatic payments and store payment information, if desired.
Is my information secure?
Invoice Cloud uses the highest standards in Internet security. Account information displayed within the payment portal is truncated to protect confidential data. Any information retained is not shared with third parties.
Any other questions?

Payments

Do I have to enter an email address to make a payment?
Yes, an email address is required so the payment confirmation can be delivered to your email inbox.
Will I receive a confirmation email that my bill has been paid?
Yes, you will receive a confirmation email.
What forms of payment can I use?
You can pay with credit or debit card or you may issue an electronic check from your bank account (checking or savings). Google Pay and Apple Pay are also available as payment options.
What is a service or convenience fee?
A non-refundable fee added to an invoice to cover various administrative costs associated with billing and accepting your payment. The minimum fee that will be charged is $1.95, or 2.95%. This fee is only charged on credit card transactions, E-check is a fee free option.
Can I pay my bill over the phone?
Yes! Using our secure, automated Interactive Voice Response (IVR) system, payments can be made anytime 24/7 by calling a toll-free number. Simply enter your account number to begin the process and follow the prompts to enter your payment information.
Can I use more than one payment method per transaction?
Yes, if partial payments are accepted, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
How long does it take for online payments to process?
Credit card transactions are authorized immediately and typically take 48 hours to settle. ACH transactions typically take 48 – 72 hours to settle.
Can I tell if my payment has been posted?
Yes, simply login to your account and select “View paid or closed invoices.”
How long will my payment history be maintained?
24 months is the standard retention period.
Will I be able to print a copy of my bill?
Yes, each invoice is presented in PDF and HTML format. Electronic storage is recommended because it saves paper and has a beneficial impact on our environment, but you can choose to print your bill.
How do I change my account information?
Simply log into your account and change any of your personal information under the My Profile tab. If you are unable to change some of your information, you may need to call us to change it for you.

Advanced Features

What is AutoPay?
AutoPay is a convenient option in which bills will be paid automatically each billing cycle on their due dates using your default credit card or bank account. This will avoid any late fees and free you from having to remember when to pay. Login to your account and click on AutoPay to enroll.
I'm signed up for AutoPay but do not see anything showing under "Upcoming Scheduled Payments."
The AutoPay date will not appear on the home page under Upcoming Scheduled Payments. However, when on the Scheduled Payments page, AutoPay will show.
What are scheduled payments?
Scheduled payments are individual payments that are scheduled for a specific date prior to the bill due date. The date of a scheduled payment can be changed as long as it is adjusted before the date scheduled.
What is the difference between AutoPay and a scheduled payment?
AutoPay is an automated process which pays your balance in full each billing cycle on the due date. Scheduled payments are manually entered by you for the date you choose.
What if I already have AutoPay set up with my bank?
You will want to contact your bank and cancel your automated bank draft before the payment is due and then you can choose to enroll in AutoPay or Recurring Scheduled Payments, if offered, using a credit/debit card or bank account through our online payment portal.
If I sign up to Go Paperless, how will I receive my bills?
You will receive an email notification each time a new bill is ready for you to view and pay. Email notifications go to the email address used when you registered. A courtesy email address may be added if you wish to send notifications to an additional email address.
What is Pay by Text?
Pay by Text is a convenient way to pay your bill by text message. When signed up for Pay by Text, bill notifications will be sent by text message (this is in addition to email notifications) and you will then have the option to pay via text message with your default payment method by simply replying. You may enroll in Pay by Text when making an online payment or by accessing your account and selecting the Pay by Text option. A confirmation will be sent to complete your enrollment.
What is Account Linking?
Account Linking means that you can link multiple accounts and view and pay all your open bills with a single transaction. When registering bills under the same email address, you are given the option to link the related accounts within the service.

Multiple first email notifications scheduled for the same day, including for different bill types, are grouped into one email rather than sent separately. Payment receipts are sent individually. Editing account information such as changing an email or password will go across all linked accounts, however, changing settings such as AutoPay or paperless is only for the accessed account.

How-To Videos

Register and Link Accounts

Account Registration and Account Linking from Invoice Cloud on Vimeo.

Enroll in Autopay

How to enroll in AutoPay from Invoice Cloud on Vimeo.

Make a Payment with Apple Pay

How to make a payment using Apple Pay from Invoice Cloud on Vimeo.

Make a Payment with Google Pay

Making a payment using Google Pay from Invoice Cloud on Vimeo.

Register for Pay by Text

How to Register for Pay by Text from Invoice Cloud on Vimeo.

Make a Payment with Pay by Text

Making a Payment Using Pay by Text from Invoice Cloud on Vimeo.