Customer Service

Contact Us


Monday, Tuesday, Wednesday,  Friday 8:00 AM- 4:30 PM
Thursday - 9:00 AM - 4:30 PM
Phone: (540) 658-8616 
After Hours Number: (540) 658-4857
Physical Address:

1300 Courthouse Road, Stafford, VA 22554
Mailing Address:
P.O. Box 1195, Stafford, VA 22555-1195

Online Services

live chatCustomer Service agents are available to assist residents through Live Chat  or by phone (540) 658 - 8616 Monday, Tuesday, Wednesday and Friday, between the hours of 8:00am - 4:30pm and Thursday between the hours of 9:00am - 4:30pm. 

Report a Water Main Break or Sewer Back-Up:  Call (540) 658-8695 during regular business hours or (540) 658-4857 on nights, weekends, or holidays

Please include the bottom portion of your bill when mailing your payment

FAQs - Water and Sewer Accounts

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