I have discolored water, why does this happen?
Naturally occurring minerals (primarily iron and manganese) flowing within the water are typically to blame for water discoloration. These minerals settle in water pipelines when water usage is low. When a water main breaks, the natural flow, direction and pressure of the system changes which stirs up the minerals and discolors the water. The Department of Utilities will flush the system to remove discolored water, however some discoloration can remain in your home’s water lines until you flush it out at the faucet.

If discoloration occurs to your tap water, run your Cold water for 5 minutes. Do not to run hot water tap because this pulls water out of your hot water tank. If the water fails to clear after 5 minutes, wait for two hours and repeat process above. If the water is still discolored, please contact the Utilities Operations Office

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1. What do I do if I see water coming out of my meter barrel?
2. I have a Sewer Back-Up, what do I do?
3. Someone has painted my yard in different color paint. Are they going to be digging up my yard?
4. My water pressure is so low, can you raise my pressure?
5. I have discolored water, why does this happen?
6. There is an Alarm going off on the Pump Station that is located close to my house, who should I notify about this
7. There is a pipe in my yard and I hit it with my mower now most of the damaged Lid is missing. Where can I get another lid?
8. I see water bubbling up out of the ground, should I call to report this?
9. I have a sewer odor inside my home, what should i do?
10. How do I get notifications for emergency repairs in my area?