How do I start water and sewer service?

A written application is required for any water and/or sewer service to be initiated at a property address. 

New Service Application: Applicants need to provide the following information: 

  1. Completed and signed application
  2. If leasing the property, you will need to provide either a copy of your lease that states you are responsible for utilities or the Owner Authorization Form (which needs to be filled out by the owner of the property. All names listed on the lease are required to be on the water/sewer account. 
  3. If you are buying or own the property, you will need to provide proof of ownership.

Please note all persons listed as property owners or as tenants must complete and sign the water/sewer application. 

There is an $170.00 fee required to obtain water and sewer service. This fee is not a deposit, It covers the following

  • $10.00 Administrative fee for water service (non-refundable) 
  • $10.00 Administrative fee for sewer service (non-refundable) 
  • $75.00 Water advance service fee 
  • $75.00 Sewer advance service fee 

The water and sewer service advance payments are applied towards your final bill. The administrative fees will be on your first monthly bill. The advance payments will be divided equally amongst your first five bills. 

Office Location: 1300 Courthouse Road, Stafford, VA 22554
Hours: Monday - Friday 8:00am - 4:30pm
Fax:(540) 658-4082

Owner Authorization Form

Show All Answers

1. How do I start water and sewer service?
2. How do I close my account?
3. Where can I pay my bill?
4. Why is my water consumption so high?
5. What if I have an emergency after the office is closed?
6. Can I charge my water and sewer bill on my credit card?
7. What do I do if my sewer backs up?
8. Where is my main water valve in case I need to turn my water off?
9. Does my water contain fluoride?
10. My water pressure seems high. What should I do?
11. Are adjustments made for water leaks between my meter and my house?
12. Are adjustments made for water leaks due to a toilet leak?
13. Is there any adjustment to my bill for using water for my lawn, filling my pool, washing cars, or other uses where it does not go down the sewer?
14. When is the best time to water my lawn?
15. Can I draw water from a fire hydrant?
16. I am on well and septic and would like to know if I have access to public water and/or sanitary sewer.
17. I am on well and septic and am having issues. Who do I call?