Besides mitigating the impact of COVID-19 on the health of the County, doing business remotely with citizens has been Stafford’s next challenge for the last year. As County staff looks forward to the day we can welcome the traditional in-person manner of receiving plans, tax payments, benefit inquiries, and many other services. The County has had to embrace alternative methods of delivering services and innovating new techniques as the closure to public access has been extended through February 26, 2021.
“Our goal is to make sure the public’s questions are answered,” said Chairman of the Board of Supervisors Crystal Vanuch. “We have worked hard to enhance our ability to conduct business virtually for the last year. We want residents to know we are open for business even though our buildings are closed to public access.”
Most business may be conducted online, via chat, by phone or in some instances, arranged appointments. Those who visit the George L. Gordon, Jr., Government Center, the County’s main site for business, can utilize a special doorbell connected to a camera to ask questions. If a patron is arriving for an appointment or picking something up, the person must have the name and phone number of the staff member or department they need to be assisted at the front door. A staff member will come to the front door to escort appointments or pick up drop-offs.
Some of the most common questions asked are listed below:
- Is the DMV Select open? While the building is closed to public access, the public is directed to visit www.dmv.virginia.gov or call (804) 497-7100 to schedule an appointment.
- How can I pay my personal property taxes, real estate taxes or water/sewer bill? You may pay them online on the myStafford portal at www.staffordcountyva.gov/mystafford, by mail, or by phone by calling the Treasurer’s Office at (540) 658-8700. There is also a secure drop box out front for payments.
- What is happening with my court case? Please call the appropriate court at the numbers listed below.
Residents may access services online in several ways on Stafford’s website (www.staffordcountyva.gov):
Stafford County is always standing by, ready to answer phone calls at (540) 658-8600. If you need specific support or need to request an appointment, please contact the department directly.
- Commissioner of the Revenue: 540-658-4132
- Courts -
- Circuit Court: 540-658-8750
- General District Court: 540-658-8935
- Juvenile and Domestic Relations Court: 540-658-8778
- Economic Development: 540-658-8681
- Fire and Rescue: 540-658-7200
- Human Resources: 540-658-8628
- Human Services: 540-658-4622
- Parks, Recreation and Community Facilities: 540-658-4814
- Planning and Zoning: 540-658-8668
- Public Works:
- Water/Sewer Customer Service: 540-658-8616
- Permits and Inspections: 540-658-8650
- Rappahannock Regional Landfill (R-Board): 540-658-5279
- Sheriff’s Office: 540-658-4400
- Social Services: 540-658-8720
- Treasurer: 540-658-8700
- Voter Registrar 540-658-4000
Please make sure to adhere to the following conditions before coming into a County facility for a scheduled appointment:
- Masks are required within all County Facilities
- Call the department directly to make an appointment to conduct business.
- Please review the list of questions before arriving for your appointment.
- Have you experienced any COVID-19 symptoms in the past 48 hours?
- Within the past 14 days, have you been in close physical contact (6 feet or closer for a cumulative total of 15 minutes) with anyone known to have COVID-19 or anyone who has any symptoms consistent with COVID-19?
- Are you currently waiting on the results of a COVID-19 test?
- If you answer yes to any of the questions listedd, you should reschedule your appointment.
- Upon arrival at the facility, contact the department to enter for your appointment.
- Currently, there are no changes to the Landfill’s operating schedule, but please make sure to check www.r-board.org.
Stafford County continues to reassess the evolving situation daily and will provide updates to the community to include notifying the public if there are any changes. For more information on COVID-19, please visit Stafford’s Coronavirus Central Information page (www.staffordcountyva.gov/coronavirus) with links to local, state and federal authorities.