County News

Posted on: March 28, 2018

Online Offerings Save Time and Streamline Services for Citizens and Patrons

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Stafford recently introduced an online permitting system, adding another offering to its system of online payments designed to streamline services for citizens and patrons. “Dynamic Portal,” an online application system, has been integrated with Stafford’s electronic plan review software, ePlans, to allow patrons to pull permits, have plans reviewed and schedule inspections from their computer or smartphones. This service joins several other online transactions available from Stafford including the myStafford Portal and the Parks, Recreation and Community Facilities online registration system.

“Gone are the days where citizens only conduct business in person to find out information or pay a bill,” said Chairman of the Board of Supervisors Meg Bohmke, Falmouth District. “We are purposely examining our transactions and processes to expand our ability to do business online. Every minute we save our patrons provides them time to do other important things like building their business or spending time with their family.”

The online permitting system provides patrons the ability to apply for a building permit, pay permit fees, schedule or cancel inspections and track inspection times. With ePlans, patrons can upload drawings and documents for review. They can also monitor and view comments from staff, and download and print final approved plans. Both of these systems have many other capabilities, all of which save customers time and allow them to have more of an ability to see exactly where a project is in the approval process.

For several years, residents have been able to pay water bills and taxes online. The award-winning myStafford Portal was developed by the Treasurer’s Office to accommodate payments for Utilities, real estate and property tax, and the purchase of lifetime dog tags. Users may also view payment history for taxes and download information on that history.

Stafford’s Parks, Recreation and Community Facilities revamped and improved their online registration system last fall with the implementation of a new all-in-one parks and recreation management system. Patrons can go online as soon as registration is open to sign up for classes, trips or sports teams.

One thing that has not changed is the ability of Stafford’s citizens and patrons to conduct business at County offices. One of Stafford’s priorities is service excellence striving to provide the best services whether online or in-person. 

If you would like to learn more about the County’s online services, please visit the following web pages:

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