How to Start Service

Opening A New Account:
You may go to the Department of Utilities office and apply in person at least 24 hours prior to the time you want your service to be initiated.

You may apply for service over the telephone at least 24 hours in advance. Call (540) 658-8616 and an application will be mailed to you. From the date the application is mailed to you, you will have ten (10) days to mail the appropriate fee to the Department of Utilities.

If you are a renter, before you can start service, you will need to provide either a copy of your lease that states you are responsible for utilities or the Owner Authorization Form (which needs to be filled out by the owner of the property.

There is an $94 fee required to obtain water and sewer service. This fee is not a deposit.  It covers the following:

$10.00 Administrative fee for water service (non-refundable).
$10.00 Administrative fee for sewer service (non-refundable).
$37.00 Water advance service fee.
$37.00 Sewer advance service fee.

The $37.00 water and sewer advance service fees are considered advance payments on your final bill.